Who is this course for?

• This apprenticeship is designed for individuals working in trade supply roles within sectors such as electrical, plumbing, joinery, and general building supplies. It’s ideal for those looking to develop their skills in customer service, sales, stock control, and technical product knowledge in a trade business environment.

What Will You Get From the Course?

Upon completion, apprentices will be equipped to manage the flow of goods and services between manufacturers and their skilled trade customer base.

They will gain practical experience in areas such as customer interaction, product knowledge, order processing, and stock management, ensuring the efficient operation of the trade supply business.

Knowledge, Skills & Behaviours

Knowledge:

• Understanding of the organisation’s structure, mission, objectives, and culture, and how the role contributes to its success.
• Knowledge of the position in the flow of goods and services between the manufacturer and the customer.
• Awareness of internal policies and procedures, and how these relate to the role and interact with legislative obligations.
• Understanding of the specialist trade customer profile of the business.
• Knowledge of trade counter and telesales services and how to effectively engage with customers.
• Understanding of the key principles of warehousing and stock control.

Skills:

• Communicating confidently to internal and external customers about the company and how it operates.
• Identifying and communicating with the relevant person if a threat or risk to the business is identified.
• Using appropriate techniques and forms of communication to put customers at ease and gain their trust.
• Delivering customer service that exceeds customer expectations.
• Identifying customer requirements and referring them onwards in an appropriate manner.
• Assisting customers in exploring product ranges and alternative and complementary products and services.
• Securing a trade sale using appropriate selling techniques, both face-to-face and on the telephone.
• Applying basic merchandising techniques used within the business.
• Processing and recording the receipt, storage, and dispatch of goods.

Behaviours:

• Commitment to delivering excellent customer service.
• Proactive approach to problem-solving and decision-making.
• Adaptability to changing trade environments and customer demands.
• Attention to detail and accuracy in all tasks.
• Team-oriented mindset and willingness to support colleagues.

Progression and Career Pathways

Completing this apprenticeship opens doors to various roles within the trade supply sector, such as:

• Trade Counter Assistant
• Sales Support
• Stock Controller
• Warehouse Operative
• Trade Supplier Supervisor

With the increasing emphasis on efficient supply chain management and customer service in the trade sector, this qualification provides a strong foundation for career advancement and specialisation in areas like sales, logistics, and operations.

If you’re ready to enhance your trade supply skills and contribute to the success of a trade business, contact us today to learn more about the Trade Supplier Level 2 Apprenticeship and how it can benefit you.